FAQ: Frequently Asked Questions for Heinz Field
Here you will find answers to some of Heinz Field’s frequently asked questions (FAQ). If you don’t find the answer you are looking for, try viewing our Heinz Field A to Z Guide, Fan Guide or contact Guest Services.
Please see this page for a list of parking maps.
Entrance Into the Stadium
The gates to the stadium open two (2) hours prior to kick-off for both Pittsburgh Steelers and University of Pittsburgh games.
Heinz Field encourages fans to not bring any type of bags. Fans will be able to carry the following style and size bag, package or container at stadium plaza areas, stadium gates or when approaching queue lines of fans awaiting entry into the stadium:
- Bags that are clear plastic, vinyl or PVC and do not exceed 12″ x 6″ x 12.”
- (Official NFL team logo clear plastic tote bags are available through The Official Steelers Merchandise Store, at all Steelers Sideline Stores and at nflshop.com), or
- One-gallon clear plastic freezer bag (Ziploc bag or similar).
- Logo on bag cannot exceed 4.5″ tall by 3.4″ wide.
- Small clutch purses, approximately the size of a hand, or 4.5″ x 6.5″ with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
- An exception will be made for medically necessary items after proper inspection at the gate.
- Diapers and wipes can be carried in a clear bag, however diaper bags are not permitted.
- Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse.
Prohibited items include, but are not limited to: purses larger than a clutch bag, coolers, diaper bags, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, seat cushions, computer bags and camera bags or any bag larger than the permissible size. For more information, please visit this page.
Yes. Food items such as small sandwiches, chips, pretzels, etc. are permitted in as long as they are in clear Ziploc plastic bags. No brown bags or plastic grocery store bags are permitted. You may also bring water, juice, pop, etc. as long as it is in a plastic bottle, 24 oz. or less and must have its original factory seal. Complete guidelines are available here.
Yes. Any necessary medical related items are permitted inside the stadium. These items should be carried in a clear plastic, vinyl or PVC bag that does not exceed 12” x 6” x 12”. There will be a separate entrance to allow screening of these bags and medically necessary items.
No. Diapers can be carried in a clear bag. Each member of a family, including children, will be allowed to carry an approved clear bag and a clutch purse into the stadium. Please visit our Bag Policy page for complete guidelines on approved and unapproved bags.
No, they are not due to the large size and because the way seat cushions are constructed would allow them to be used to conceal a potential explosive device.
Fans will be able to bring blankets by tossing them over a shoulder or arm. They can be easily screened when entering the stadium.
Cameras (still only) are permitted inside Heinz Field as long as their use does not interfere with the game or other guests’ enjoyment of the game. Professional Cameras/Lenses (longer than 6 inches) and camera bags are NOT permitted. Video cameras and video recording of events at Heinz Field is prohibited.
No. Fans are able to access all seating areas through any of the gates at Heinz Field. However, fans are encouraged to enter the stadium through the gate listed on their ticket. The gate on the ticket offers the easiest access to that particular seat.
Once Inside the Stadium…
P.R.I.D.E. is Heinz Field’s Fan Code of Conduct Initiative. The program has been designed to set fan behavior guidelines and to encourage all of our fans to enjoy the game with P.R.I.D.E.
- Positive Heinz Field Experience
- Respect Each Other
- Dignified Behavior
- Excellence On and Off the Field
Fans also have the opportunity to pledge to be a great fan for both Pittsburgh Steelers and University of Pittsburgh games. There is a P.R.I.D.E. tent set up on the west side of the South Plaza. When a fan signs up, he/she is pledging to be a great fan and exemplify the elements of P.R.I.D.E. When a guest signs up, they are also entering their name for a prize giveaway. Guests may register until the end of the first quarter. Two winners will be selected each home game. Prizes can be claimed at the Main Guest Services room behind Section 104. For more information on the fan Code of Conduct, click here.
Yes. The designated driver booths, sponsored by Aramark and Anheuser-Busch are located at all three (3) main gates; Peoples Gate A, B and C. The booths are open until the end of the 1st quarter. Registrants must be 21 years of age with a valid driver’s license. In return for the promising responsibility for the safe and sober transportation of their group from Heinz Field, a registrant will receive one coupon redeemable for a soft drink. All registrants receive a “Designated Driver” paper wristband. Each registrant is also entered into a prize giveaway. Guests may register until the end of the 1st quarter.
Exit and re-entry is not permitted at Heinz Field. In case of a medical emergency, please proceed to the Guest Services Kiosk, located inside Gate B.
During events, lost and found items left in the seating bowl will be brought to the Main Guest Services Room, behind Section 104 in the FedEx Great Hall. After events, lost and found items will be transferred to the Main Security Office. Guests may call (412) 697-7135 Monday through Friday from 9:00 am to 5:00 pm to claim their lost items. Please note lost and found items from previous events will not be available for pick up on event days.
Yes, we have Family Restrooms throughout the stadium on every level. All Family Restrooms are equipped with baby changing stations. They are located behind sections 105, 124, 141, 205, 240, 505, 522, 529, and behind North Club sections 4 and 12.
WE Connect was designed to aid stadium staff in the event a member of your party becomes separated from your group. Registration is available at all four Guest Services Rooms; behind Section 104 in the FedEx Great hall, Lower Level North behind Section 123, Upper Level East behind Section 504 and Upper Level West behind Section 528.
Kids Connection was designed for parents/guardians bringing children to a Pittsburgh Steelers or University of Pittsburgh game at Heinz Field. In the event the child becomes separated from the parent/guardian, identifying wristbands aid in the reuniting process. You can sign up for Kids Connection by visiting any of the Guest Services room. They are located behind Sections 104, 123, 504 and 528.
Heinz Field is a smoke-free facility. In consideration of the comfort of all ticket holders, we ask your cooperation. There are NO designated smoking areas inside the stadium, and re-entry is prohibited. Guests who fail to comply with the policy after appropriate warning may be subject to ejection from Heinz Field. All season ticket holders and event patrons are responsible for whoever utilizes their tickets and occupies that particular seat for any event held at Heinz Field.
Yes. There are nine PNC Bank ATM’s located throughout the stadium, as well as five portable ATM’s.
- Northeast end of the FedEx Great Hall on the East Side
- Southeast and Southwest corners of the South Plaza
- Lower Level North behind Section 127
- East Club behind Section 214
- Hyundai Club West behind Section 237
- Upper Level East behind Section 516
- Upper Level West behind Section 539
- Along Art Rooney Avenue
- Two at the Southeast end of the FedEx Great Hall behind Section 104 (portable)
- Two on the Lower Level North behind Section 121 (portable)
- One on the Upper Level North behind Section 521 (portable)
Guests with Disabilities
You can go to any guest services kiosk or guest services room. Kiosks are located inside all gates. Guest Services Rooms are located behind section 104, 123, 504, and 528. All exchanges must be done the day of the event.
Our guest services staff can meet guests at the drop-off locations and take them to their seat via wheelchair. We have wheelchairs available to escort guests from point A to point B. No prior arrangements are necessary. This is a service we provide and it is always in use.
You can go to any guest services kiosk or guest services room. Kiosks are located inside all gates. Guest Services Rooms are located behind sections 104, 123, 504, and 528. The kiosks and the guest services rooms are never left unattended. We can provide directions to your seat, escort someone to their seat via wheelchair, and help with any questions one might have.
We also have 2 courtesy golf cart shuttles. One sits inside of Gate C and one sits inside of Gate B. They run up and down the ramps pre-game only until the ramps are too crowded for them to travel on. They do not run after the games, because of egress. However, we do provide post-game wheelchair escorts as well.
In Game Emergencies
You can text the message PITT33 to the number 69050 to report Fan Behavior or First Aid Emergencies. A guest services attendant will promptly respond to assist you. You can also call our Fan Hotline at 412-697-7766 or tell the nearest usher, security guard, or city police officer.
Heinz Field has five (5) first aid rooms located throughout the building. They are located behind Sections 103, 123, 517, 541, and in between the East and Hyundai Club West lounges, closer to the east side of the stadium. All first aid rooms are staffed with City of Pittsburgh Paramedics.
Steelers Games: Yes. All children, regardless of age, must have a ticket to enter.
Pitt Games: If your child is older than 1 year of age, then they must have a ticket. If your child is under the age of 1, no ticket is necessary.
The only way to acquire tickets for a home game at Heinz Field is through a reliable source such as the NFL Ticket Exchange program. Our season ticket holders post their tickets online that they are not using for a game giving other fans the opportunity to purchase tickets directly from our season ticket holders. You can find more information on obtaining Steelers tickets here.
Yes. To purchase tickets for a University of Pittsburgh game you must contact the Pitt ticket office at 412-648-7488 or click here. You can find more information on obtaining Panthers tickets here.
Club and Suites Questions
Escalators are located inside of all gates, Peoples Gate A, B and C. However, the escalators inside of Gate C only transport guests to the Hyundai Club West Lounge, Sections 229-240.
They are located inside Gate B as well as Gate C.
Club tickets allow guests access to the climate-controlled Club Lounges on the East or West Side of the stadium. Food and Beverage are not included but can be purchased on these levels. Guests possessing a North Club ticket do not have access to the UPMC Club (East) or Hyundai Club (West) lounges. Guests possessing a UPMC Club or Hyundai Club ticket do not have access to the North Club Lounge.
Elevators are reserved for suite ticket holders, properly credentialed staff/guests, and guests with disabilities. Guests with disabilities are permitted to ride the elevator both before and after the game with one (1) companion. Elevators are located inside the Press Gate along North Shore Drive, inside Suite Entry B, and inside Suite Entry C.
Yes. Kid Friendly Items are located at the concession stands near Sections 108, 119, 511, and 535. Items offered are 1/8 hot dogs, 46 oz. popcorn, 12 oz. soda, and assorted ice cream novelties.
Yes. Items such as the following are all gluten free: Nachos Grande, Peanuts, BBQ, Hot, and Medium Wings, Chicken Breast (no bun), Super Dog w/Chili (no bun), Cheese and Sauerkraut, Smoked Sausage (no bun), Footlong Hot Dog (no bun), Super Dog (no bun).
Yes. Items such as Soft Pretzels, Nachos Grande, Peanuts and Pizza are available at various concession stands located throughout the building.
Comments and Other Questions
If you would like to comment on your game day experience at Heinz Field or have any other questions, you can submit comments in-game by going to any of our Guest Services Rooms (Behind Section, 104, 123, 504, 528) or by e-mailing GuestServices-PIT@steelers.nfl.com
Yes. The Monday morning before the home game, beginning at 9 am, call 412-697-7600. Simply leave the name of the birthday male/female and a contact phone number. Only full names will be accepted (no nicknames please). There is no fee for the messages. We are only able to accept the first 25 calls. Names are accepted on a first-come-first-served basis. This service is only offered for Pittsburgh Steelers games.
Yes. The 1st-IN-GOAL promotion, sponsored by Steelers Nation Unite, will give the first 25,000 fans who enter Heinz Field a scratch and win card, with the opportunity to win exclusive prizes from the team.The 1st-IN-GOAL promotion, sponsored by Steelers Nation Unite, will give the first 25,000 fans who enter Heinz Field a scratch and win card, with the opportunity to win exclusive prizes from the team.