Mobile Ticket

Mobile Tickets

In 2018, many ticket providers will be removing the option to print your ticket at home. Due to this change, fans attending events and concerts at Heinz Field may be required to use a mobile app or online website to view and scan their tickets for entry. Below are step-by-step guides for entering Heinz Field with a mobile ticket.

No matter which Ticket Provider you shop with, always view and save your tickets BEFORE you arrive at Heinz Field. On the day of the event, make sure you have a fully charged phone battery to ensure there are no issues when entering and exiting the building. If you experience issues on the day of the show or do not have a smartphone, see a Heinz Field ticketing representative at the Ticket Windows along Art Rooney Ave.

TICKETMASTER

To view and/or download tickets purchased through TicketMaster, fans can either download the TicketMaster Mobile App or view their tickets in “My Account” at TicketMaster.com.

You will need to know your TicketMaster username and password in order to view your tickets.

When using the TicketMaster Mobile App:

  1. Tap the “My Events” button on the bottom of your screen
  2. Select your event
  3. View your tickets (swipe left and right if you have purchased multiple tickets)
  4. Save your tickets to your Wallet or Passbook

When using TicketMaster.com from your smartphone:

  1. Visit TicketMaster.com and select “Sign In” in the top-right corner
  2. Tap the menu button (three horizontal lines) to view the menu
  3. Select “My Tickets”
  4. Choose your event to view and save your tickets

For more information on how to view and save your TicketMaster mobile tickets, visit: https://www.ticketmaster.com/h/mobile.html

STUBHUB

To view and/or download tickets purchased through StubHub, fans must follow the below steps:

  1. Open the “Your Ticket Transfer Offer” email you received from StubHub. If you don’t see it, check your spam or junk folder.
  2. Click or tap “Click here to accept your tickets”
  3. Create (or log in to) your account. Remember to use the same address you used for your StubHub account
  4. Follow the instructions provided to accept the transfer
  5. Download the mobile app associated with the team or ticket provider (i.e. Steelers Mobile App or TicketMaster Mobile App)
  6. Go to “Account Manager” or “Manage My Tickets” section to view your mobile tickets

If you are having trouble accessing your StubHub tickets, contact their support team: https://www.stubhub.com/contact-us/

SEAT GEEK

To view and/or download tickets purchased through Seat Geek, fans can either download the Seat Geek Mobile App or view their tickets in “My Account” at SeatGeek.com.

You will need to know your Seat Geek username and password in order to view your tickets.

When using the Seat Geek Mobile App:

  1. Tap the “Tickets” button on the bottom of your screen
  2. Select your event
  3. View your tickets (swipe left and right if you have purchased multiple tickets)
  4. Save your tickets to your Wallet or Passbook

When using SeatGeek.com from your smartphone:

  1. Visit SeatGeek.com and select “Sign In” in the top-right corner
  2. Tap the ticket button in the top-right corner, next to the account button
  3. Select the upcoming event
  4. View and save your tickets

For more information on how to view and save your Seat Geek mobile tickets, visit: https://seatgeek.com/faq#query/mobile

VIVID SEATS

To view and/or download tickets purchased through Vivid Seats, fans can either download the Vivid Seats Mobile App or view their tickets in “My Account” at VividSeats.com.

You will need to know your Vivid Seats username and password in order to view your tickets.

When using the Vivid Seats Mobile App:

  1. Tap the “My Tickets” button on the bottom of your screen
  2. Select your event
  3. View your tickets (swipe left and right if you have purchased multiple tickets)
  4. Save your tickets to your Wallet or Passbook

When using VividSeats.com from your smartphone:

  1. Visit VividSeats.com and open the menu in the top-left corner (three horizontal lines)
  2. Tap “Sign In”
  3. Once signed in, you will be directed to your “Dashboard” where you can view your tickets. If you do not see your tickets on the dashboard, select the menu and then tap “Order History”
  4. Select the upcoming event
  5. View and save your tickets

For more information on how to view and save your Vivid Seats mobile tickets, visit: https://www.vividseats.com/vivid-seats-customer-service.html