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Mobile Ticketing | Pittsburgh Steelers - Steelers.com

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Your Steelers Mobile App just got an upgrade! We've partnered with Ticketmaster to make improvements to your mobile experience.

Your Steelers Mobile App just got an upgrade! We've partnered with Ticketmaster to make improvements to your mobile experience.

Beginning September 26, 2023, you will need to update your app to ensure a smooth experience on gameday.

To update your app, follow these steps:

For an Apple device:
Open the App Store.
Tap your profile icon at the top of the screen.
Scroll to see pending updates and release notes. Tap Update next to the Steelers mobile app.

For an Android device:
Open the Google Play Store app.
Tap the profile icon on the top right.
Tap Manage apps & device. Apps with an update available are labeled "Update available."
Tap Update next to the Steelers mobile app.

Save your ticket(s) to your phone's wallet BEFORE heading to Acrisure Stadium. This ensures you have access to your ticket in the event WiFi or cellular connections are unavailable.

You must have the latest Apple or Android software to add tickets to your wallet. If the option to add tickets to your wallet is not visible on your ticket, update your phone's software and try again.

· Your ticket will display the preferred entry gate based on your seat location, but you may enter any general gate.

· Arrive early - gates open 2 hours prior to kickoff. To speed up the entry process, transfer tickets to your guests so everyone has their own ticket on their mobile device.

· To get started, download or open the Steelers Official Mobile app.

· To protect your account, do not share your log-in information with others to allow access to your tickets. Instead, use the transfer option within your account to safely transfer tickets to them.

To access tickets purchased from a third party not affiliated with the Pittsburgh Steelers or Ticketmaster, please contact the source from which you purchased the ticket(s) for any issues accessing your mobile tickets.

2023_STL_Playbook for Gameday Web

ACCESS AND SAVE YOUR TICKETS

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1. Open the Steelers Official Mobile App.

2. Tap "Tickets" in the bottom navigation then "My Tickets"

3. Sign in using the email address and password associated with your Steelers Account Manager and Ticketmaster account

4. Select the game

5. Tap "Add to Wallet" or "Save to Phone" and confirm which tickets to add. Once complete, your tickets will be accessible within your phone's wallet.

ACCEPTING TICKETS SENT TO YOU

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1. Tap "Accept Tickets" in the email you receive or tap the link in the text message you receive

2. Sign in with your Steelers Account Manager email and password. If you do not have one, you can easily create one by tapping "Sign Up"

3. Once accepted, be sure to save your tickets to your digital wallet

TRANSFER YOUR TICKETS

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1. Select the game; tap "Transfer"

2. Select the seats to transfer and tap "Transfer to"

3. Select from your existing phone contacts or manually enter a recipient's email or cell phone number (if using desktop, sending by email address is the only option)

  • If sending by cell number, a text will automatically generate for you to send
  • If sending by email, once you tap "Transfer tickets" the receipt will receive an email with instructions for accepting them

To cancel a transfer BEFORE the tickets have been accepted, tap "Cancel Transfer" to return the tickets to your account. Once the tickets have been accepted by the recipient, the option to cancel the transfer will no longer be available.

Tickets cannot be transferred from a digital wallet. If you can no longer attend the event and wish to send the tickets to a guest or post for sale, delete the tickets from your wallet and then transfer or post for sale via the Steelers Official Mobile app.

SELL YOUR TICKETS

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1. Select the game you wish to sell; tap "Sell"

2. Select the seats you wish to sell then tap "Set Price"

3. Set the sale price per ticket then tap "Payout method"

4. Select your payout method

5. Confirm the information and click "Sell Ticket(s)"

HOW TO DOWNLOAD THE STEELERS APP TO ACCESS YOUR TICKETS

1. Download the Steelers Official Mobile App from the Apple or Google Play Store

2. Open the app then hit "Continue"

3. Select whether you would like to receive notifications

4. Next, create a Fan Profile to customize your Steelers app experience. Or, select "Skip." IMPORTANT: The Fan Profile is NOT the same as your Steelers Account Manager email and password. Set up a new fan profile or tap "Skip."

5. Once inside the app, to access your tickets tap "Tickets" in the bottom navigation

FREQUENTLY ASKED QUESTIONS

How do I access my ticket(s) on my mobile device?

Use the Steelers Official Mobile App to access your ticket(s) by selecting the "Tickets" tab on the toolbar and log in to your Steelers account. You can access the Steelers Official Mobile App here.

My ticket does not have a barcode. Is it valid?

If using an Apple device, your ticket will say "hold near reader" once saved to your digital wallet and is valid for entry. Be prepared to scan this screen as you approach the ticket takers. If using an Android device, your ticket will show a dynamic, moving barcode once saved to Google Pay and is valid for entry.

Can I screenshot my ticket(s) to present to the ticket scanner?

No. To help prevent ticket fraud, mobile tickets have a dynamic barcode. Screenshots or images of tickets are not valid and will not permit entry to Acrisure Stadium.

Can I print my ticket(s) from home?

No. Tickets are mobile only and must be accessed on a mobile device.

Can I have multiple tickets on my phone?

Yes, though it is recommended that you transfer tickets to each of your guests. However, if arriving/entering the gates together, you may save all tickets to one device and swipe left through the tickets to scan them individually.

What if my entire party is not with me when I enter Acrisure Stadium?

If you do not plan to arrive together, before heading to the North Shore, transfer your tickets to your guests so each person has their individual ticket saved to their mobile device in advance of gameday.

Why should I save my ticket(s) to my phone?

Saving your ticket to your digital wallet before arriving at the stadium ensures you can access the barcode should you lose cellular or WiFi service.

What should I do if I do not have a smartphone or if my phone is lost, breaks or dies before I get to the stadium?

Please visit our Customer Service Windows located on Art Rooney Avenue for assistance. Customer Service windows open 3 hours prior to kickoff.

What if my smartphone is outdated and I'm having issues accessing my tickets?

If you have an outdated smartphone model, some functionality with the Steelers app or Account Manager may not be available. If you experience any issues with this, please contact us prior to gameday at 412-323-1200 or visit the Ticket Office windows which open 3 hours prior to kick-off on gameday.

When I have issues with my mobile tickets, who can I contact?

Fans with question or needing further help should contact us at 412-323-1200. Our office hours are Monday through Friday 9 am-5 pm and on gameday 3 hours prior to kickoff. Or visit the Ticket Office windows located at the corner of Art Rooney Avenue and West General Robinson on gameday starting 3 hours prior to kickoff.